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Account Verification Process

Why was my deposit unsuccessful?

· Completion of account verification process:in some cases, deposited funds are not included in your account balance until either the account verification process, or the payment method verification process is complete. Should this be the case,

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Is there a limitation on the amount I can deposit?

There are several deposit limitations on your account. These limitations vary depending upon the country in which you are residing. The maximum deposit amount per transaction is outlined on the deposit page for each of the available payment methods. In certain circumstances you may encounter a limit

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Is it safe to use my credit/debit card online?

Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as credit/debit card numbers, passwords, etc. is automatically transferred by SSL to a secure environment.

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How do I deposit money?

In order to make a deposit and begin trading with CH you should follow these instructions:Click on “Deposit” and you will see our deposit link, which is a cryptocurrency deposit address (USDT and ETH). You can make payments to this exclusive deposit address in your cryptocurrency account. Af

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Details for a bank transfer

As a bank transfer is a direct bank to bank transfer of funds, this type of deposit cannot be generated through the CH trading platform. In order to obtain details of the relevant bank account to which funds should be sent, please follow these instructions:Click on"Send Email" and an email

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Client Money Protection

CH’s subsidiaries are authorised and regulated in the jurisdictions in which they operate, and comply with all client money rules.Your deposits will be classified as client money, and afforded maximum protection in accordance with regulatory requirements. Client money is held in segregated trust ac

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Can I deposit using a friend’s payment method?

If this is paid by wire transfer, this is not allowed. If this is paid in cryptocurrency, then you must ask your friend for a screenshot of the deposit.

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Can I deposit using a corporate credit/debit card/account?

No. All funds must originate from a payment method registered in your own name.

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Can I deposit from a joint bank account?

Usually yes, however you may be required to provide supporting documentation to confirm that you are one of the named parties on the account. Nevertheless, in certain countries and under certain circumstances this may not be possible due to regulatory obligations.

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Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated client bank accounts, to ensure maximum protection of the funds. For more information, please read: “Client Money Protection”.

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.