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Account Verification Process

How do I withdraw funds?

In order to make a withdrawal you should follow these instructions:Click on “Withdrawal” → Fill in the fields and click on the " Withdrawal" button (Do not click repeatedly).

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Are there any restrictions with regards to trading methods?

Any trading method which is prohibited under the terms of the User Agreement such as scalping, automated data entry system and hedging, or which falls under the definition of market abuse such as insider trading, as well as any prohibited activity such as an abuse of our bonus system, is not allowed

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Why do I need to upload my photo ID and other documents?

As per our legal and regulatory obligations,CH is required to verify your identity and residential address, for which a photo ID and residence information and/or documentation may be required.When you open an account with CH, you agree to comply with all applicable laws and regulations against money

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Which type of documents do I need to send?

Before a client can trade with us for the first time on a new account (even when they have previously held an account), we need to perform identity and residential address verification. In some jurisdictions your identity can be verified electronically, while in others you will be required to provid

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How do I upload my photo ID and other documents?

In order to upload your documents please go to the main trading screen and Click ”Personal” → “Verify Account”.

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What are the benefits of trading with a regulated company?

One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients.

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Through which subsidiaries does CH operate?

CH Ltd operates through the following subsidiaries:CH Ltd is authorised and regulated by the NFA.

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Is CH licenced/authorised and regulated?

CH’s subsidiaries are authorised and regulated in different jurisdictions around the world.To learn more about our various subsidiaries and account features, clickhere.For more information about our company, go to the ‘About Us’ page.

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Can I have more than one trading account?

We recommend clients focus on one trading account, and we reserve the right to close subsequent accounts. However, each case will be assessed on an individual basis. If an additional trading accountispermitted, it must be operated independently and it is not possible to transfer funds be

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Do you add dividends?

Dividends are the portion of corporate profits that are allocated to shareholders, and the cut-off date for share ownership in order to qualify for a dividend is known as ex-dividend date.At CH you trade CFDs on equities, therefore, you do not actually own the share itself. If you have an equity or

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How do I get my costs and charges statement?

You get in touch with us by e-mail and ask for it from our customer service staff.

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How do costs and charges affect my account?

Costs and charges are what you pay to CH for the investment services and financial instruments provided, as well as for some aspects and features of trading. There are ongoing, one-off, transaction and incidental costs, all of which are charged to your account, and will affect your profits/losses ac

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Does CH charge an overnight fee?

The overnight funding amount is either added to or subtracted from your account whenever a position is left open after a certain cut-off time (the “Overnight Funding Time”).The formula used to calculate the daily overnight funding amount of a position is:Trade Size * Position Opening Rate *

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Does CH charge a Currency Conversion Fee?

CH will charge a Currency Conversion Fee for all trades on instruments denominated in a currency different to the currency of your account. The Currency Conversion Fee will currently be up to 0.7% of the trade’s realised net profit and loss and reflected in real time into the unrealised net profit

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Does CH charge any trading fees?

CH is mainly compensated for its services through the "market spread". For example, when trading EUR/USD, if the buy rate is 1.12078 then the sell rate would be 1.12072 respectively (which means a market spread of 0.6 pips, in this example). Unlike other service providers who also charge c

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.