In order to verify your phone number, please go to the main trading screen on the CH platform → “Personal” → “Account” → “Verify Account” → Enter your number.
Funds deposited to your account must originate from a payment method that is in the same name as the CH trading account holder. Accordingly, we are obliged to verify and ensure that you are the legitimate owner of funds deposited to your account. Therefore, if you deposited by:·&n
Make sure that you do not include your country code with the number, as the system automatically dials your country code according to your registration details (+44 for UK for example). In addition, prepaid phones cannot be verified by this process.If you encounter any other issue, please contact us
Depending on your country of residence, you may be able to request that a letter for address verification is sent to the Postal Address held on your trading account. In some countries, however, this service is not supported. To request this letter, log in to the CH platform, click on “Personal” →
To change any of the registered personal details in your trading account (displayed on the “Funds Management” / "Personal Information" screen), please contact us to explain the reason for this change and provide us with the relevant information, e.g. name change due to marriage, or chang
The Tax Identification Number (TIN) is a personal number used for tax purposes in your tax country (i.e. the country in which you report your taxes).The term used for TIN varies from one country to another, for example: Identification Number, National Insurance Number, Social Security Number, etc. A
Customers are required to verify their accounts for identification and security purposes in accordance with our customer due diligence process, for example the verification of your name, date of birth, residential address, phone number, email address and payment method, etc. For more information ple
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
